Frequently Asked Questions
Fiber is the fastest broadband internet technology available, has the most durable technology, is the most future proof technology, and the best financial investment.
You will hear a lot of people talk about a Gig. A Gig is 1 Gigabit or 1000Mbps and it is among the fastest internet available. A typical cable modem connection might be 100 Mbps. 1 Gigabit per second (Gbps) is 1,000 Mbps, so that’s 10 times faster than typical cable internet service. Also a difference with Highline is that we offer symmetrical services which is a 1 Gbps by 1 Gbps connection – that means that upload and download speeds are the same. A connection this fast means you can connect everything in the house that you would ever want, without having to limit data consumption, or slowing down the service.
Most cable companies cannot offer the symmetrical service as their network cannot support it. All this to say you are getting the highest speeds as well as the best technology!
1. Try Performing a Restart First
Restarting your router is one of the most common solutions to internet-related issues. If this does not fix the issue, try calling 866-542-6779 and schedule an appointment with one of our technicians.
2. Make Sure The Issue Isn’t With a Specific App or Site
Check out several of the apps or websites you may be using to make certain the connection is not specific to one in particular.
3. Check for Local Outages
You can always visit our Facebook page to see if there are any current outages in your area due to inclement weather, fiber cuts, scheduled maintenance, etc. Typically we will update our Facebook page and website with expected outage times and updates.
3. Unplug Your Equipment
It may sound too easy, but sometimes you may experience service outages that can be easily resolved simply by unplugging your equipment, waiting a minute, and then plugging it back in. This method is known as powercycling.
4. Missed Payments
Make sure your billing is up to date by logging into your account online, or by calling up one of our Customer Solution Specialists.
5. Extend Your Coverage Area
Sometimes there are areas in the home that are limited or have no connectivity. Consider our Wi-Fi Home Solutions with our Mesh Wi-Fi extenders.
If none of these works call us at 866-542-6779.
We are continually upgrading our network. Our Internet availability is based on your home’s distance from our network connections. While we offer a range of speeds, not all speeds are available at every location. Contact us to learn about areas where we’ve recently expanded broadband or upgraded to enable even faster Internet speeds.
We offer modems or wireless gateways for lease or purchase. Our Modem Lease Program offers a low-cost, convenient option for equipment optimized for use with Highline’s High-Speed Internet service. If any trouble arises, Highline will provide technical support and replacement gear.
To block telemarketing calls, register your number on the Do Not Call List. Legitimate telemarketers consult the list to avoid calling both landline and wireless phone numbers on the list.
For resources on robo-calls, visit the FCC’s website.