Knowing how the blinking boxes plugged into your wall work can help you to get the Internet up and running again the next time there’s a power outage or connection disruption.
Power – If solid GREEN, unit is powered up and operational. If solid AMBER or RED, please contact us and we will connect you with a technician. If flashing AMBER, the device is undergoing a software update – do not power off if in this state.
Broadband – If solid GREEN, a broadband connection has been established.
Service – If solid GREEN, Internet service has been established. If solid AMBER, the device is in “Walled Garden” mode (your browser may be redirected to our website). If solid RED, the device has failed to receive an IP address or a PPPoE session has not been established.
Wi-Fi 2.4 GHz, Wi-Fi 5 GHz, Ethernet 1-4, Phone 1-2, USB – If solid GREEN or flashing GREEN, services are provisioned or devices are connected and active.